Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


ABOUT

About Survey Squad by Focus Forward

Survey Squad is powered by Focus Forward. Since 2003, Focus Forward has been bringing together people who would like to share their opinions with the companies who want to hear them and make choices based on those opinions.

We invite you to join our US-based panel and participate in the many types of research that exist today! What started out as interviewers going door-to-door to sit in your living room and collect your views has grown into surveys on your smartphone or computer, phone interviews from your office, web chats, blogging, shoot your own video – and many more way you can express your opinion and earn rewards for your time.

Whether you have an opinion to give or you are seeking to learn the views on your products, Focus Forward can help.

Have an Opinion?

Join now! Survey Squad by Focus Forward works with consumers, business professionals and medical professionals to give you the opportunity to voice opinions about the products and services you use every day. Insights individuals express in marketing research discussions help our clients improve the products they sell and the brand they represent!

Need an Opinion?

Focus Forward populates every project with qualified and engaged respondents. We excel in finding individuals interested in participating in marketing research and then work closely with you to collect the perfect research respondents for your project.

Learn more about our marketing research industry services at www.focusfwd.com.

PANEL

Privacy Policy

Please click this link to view our Privacy Policy.

Terms of Use

Please click this link to view our Terms of Use.

How often can I participate in your market research opportunities?

Each client makes their own choice regarding past participation. This can be any amount of time. Some request 3 months or 6 months, and others request a year between studies. Online-only survey studies do not count toward your past participation.

Where can I find available studies?

Studies are available now! Get active with Survey Squad to see current projects:

Sign up in our database.

Follow us on Twitter to see all available studies @focusfwd

Visit our Current Projects page to see existing studies.

Will I have to give you my credit card information?

You will never be asked to provide us with your credit card number or to make a purchase from us. Legitimate marketing research requires no fee for any reason at all and pays you to participate.

I’ve been a member, but never get picked to participate in a study.

First, we suggest that you increase the number of studies that you apply for by joining our Twitter following and being the first to hear about all projects. Many projects fill very quickly!

Secondly, there are times when your answers will not meet the criteria needed for a particular study. Our industry clients set specific requirements for each study they conduct, and we rigorously screen participants to make sure that we meet those requirements.

Finally, fill out all applicable profiles on your Member Account page. The more information we have about you, the easier it is for us to find studies where you are likely to qualify.

How do I sign up to take studies?

Go to “Join Now.”  Complete the information in each section and click submit. Remember, the more information we have about you, the easier it is for us to find studies where you are likely to qualify.

Once you have completed your initial profile, you will receive a Welcome email. You should begin receiving email invitations very soon following the welcome email.

How do you determine eligibility?

Focus Forward has a 5-part screening process to find the most qualified participants for each marketing research study . Each group that we host has specific profile requirements to ensure that we gather the very best information possible for our industry clients.

Why can’t I change my answers or complete a survey I started?

Once you have started a screener or survey, it cannot be reset or redone. This is a safety measure put in place by each client company to ensure that only qualified candidates participate in the studies. We cannot allow individuals to retake surveys.

We recognize that sometimes an answer is chosen in error, computers malfunction, and interruptions occur. Unfortunately, in these cases, we are still unable to allow retakes. Hopefully you will qualify for the next study available to you!

How can I unsubscribe?

To unsubscribe, please log in to your account, click on the “My Account” link and choose “Unsubscribe”.

Can residents from countries outside the US participate?

At this time our membership includes people who live within the United States only.

Why am I not receiving any survey invitations?

Check the bulk, junk, or spam folder of your e-mail account. Some mail filters may think your survey invitation is an advertisement. To avoid this issue in the future, please add Claudia Taylor (Claudia@focusfwd.com) to your address book.

How do I take an online survey?

When our client sends us a survey, Focus Forward Online will contact those members who we think fit the demographic profile that our client is seeking. All contact will be via e-mail. In the e-mail invitation, there will be a link to the survey and the amount of compensation you will receive if you qualify and complete the survey. The first few questions will be our client’s pre-screen questions. If you pass the pre-screen, you will then move on to the actual survey and be paid for your time.

How long does a survey take to complete?

The time varies from survey to survey. The average time is 15 minutes. Throughout the survey there will be a status bar letting you know what page you are on and the total length of the survey (in pages).

Can I log out of a survey and come back later to complete it?

Yes. One of the many advantages of taking online surveys is that you can complete the survey at your convenience. Simply log out of the survey and when you are ready to resume, just go back to the survey e-mail and click on the link to pick up where you left off. All of the information entered earlier will be saved and stored. However, once the survey’s quota is filled, the survey is closed.

How do I update my personal information or change my e-mail address?

Simply log-in and go to the “My Account” page. There you will find the enrollment survey that you initially completed. Feel free to edit your account and all changes will be saved when you submit.

Will my personal profile information be sold to partners or other vendors?

Absolutely Not. We keep your personal information strictly confidential. As a result of your membership, only Focus Forward will contact you. You will never receive sales phone calls or e-mails from third parties. For more information, please see our Privacy Policy.

How are my survey answers communicated to your clients?

The aggregate data collected in surveys is transferred to our clients. This means that your survey answers are not connected to you personally. Our client will receive a summary of all survey answers of the participants as a group.

INCENTIVES & REWARDS

Rewards

For in-person interviews, phone interviews, or online bulletin boards and other types of longer commitment projects, compensation ranges based on the study requirements, though typical rewards are between $100 – $300. For an online or mobile survey, awards are typically between 1,000 -5,000 points which equates to $1-5 per study. There is also the opportunity to be entered in our monthly sweepstakes, with the chance to win up to 250,000 points.

Sweepstakes Rules

Please click this link to view our Sweepstakes Rules.

Sweepstakes Winners

Please click this link to view our Sweepstakes Winners.

When will I receive payment for completing a study?

All marketing research projects compensate participants for their time and opinions.

  1. In-Person Studies
    Participants for in-person studies typically receive cash, a check or a gift card at the end of the in-person participation.
  2. Telephone & Multi-Session Online Surveys
    Payments are made, via check, 6 to 8 weeks after completion of a study.
  3. Single-Session Online Surveys
    Upon completion of the survey, Focus Forward Points are usually posted immediately to your member account. Accumulated balances may be withdrawn by the participant once their account balance reaches 20,000 Points. Payment will be made in the form of a check mailed to the address in your profile.
Where can I follow up if I did not receive my incentive?

If more than 8 weeks have passed since you finished the project, please reach out to incentivepayment@focusfwd.com. Please include:

  • Study number
  • Dates of the project
  • Amount of the incentive
  • Your contact information

Also, add anything else that you think might be helpful so we can track down the incentive. You will hear back in 2 business days. Thank you for sharing you opinions!

I have taken many Online Surveys with your company, but my account still reflects a 0 balance. Why?

Not everyone who starts a survey will qualify and complete the full survey. Eligibility is determined by several questions at the beginning of the survey; only eligible participants will be able to complete the survey and be paid for it.  Also, if you are not eligible, you do receive entries into the monthly drawing!

How can I request a payment?

You can request a check by logging into your account and selecting “Claim a Reward.”

Do I earn incentives for referring friends?

Not at this time.  If you have a family member or colleague would enjoy being paid for thier opinions, you can still refer them though.  Please login to your account and then click on  “Refer a Friend”.

How will I be paid my unpaid account balance?

A check will be sent to the address listed in your profile. Keeping an up-to-date profile is not only important for finding out about marketing research opportunities, but also to make sure you receive payments once you complete those surveys.

How can I win your sweepstakes?

Every participant that takes an eligibility screener receives 1 entry per survey to the monthly sweepstakes. If a survey is completed, you may receive additional entries as part of the compensation.  The sweepstakes runs from the 1st of each month until the last day of each month, when we choose 7 participant names at random.

Each month, winner’s first name, last initial, and city are posted on the website, for each prize awarded. For privacy reasons, we do not include a last name.

If I do not pass the pre-screen questions of an online survey, do I still earn an incentive?

No. Only completed surveys will be paid the incentive.

How do I get paid?

Simply go to “Claim a Reward” in the “Members” section and click “Claim a Reward”. You will be asked to confirm the check amount and your address. If an address has not been provided during the enrollment process, you will be required to provide your address in order to process your check request.

Do I need to have a minimum account balance to request a reward?

Yes. You need a minimum of 20,000 points in your account to request a reward.